Refund policy
Return & Refund Policy
Thank you for shopping with us. Your satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.
1. Returns
We accept returns within 4 days of delivery under the following conditions:
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The item must be unused and in original condition.
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The item must be in its original packaging.
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Proof of purchase (order number or receipt) is required.
To initiate a return, please contact us at:
📧 brandstorm035@gmail.com
Once your return request is approved, we will provide return instructions.
2. Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items (not due to our error)
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Personal care or hygiene products
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Customized or personalized products
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Items purchased on clearance or final sale
3. Damaged or Wrong Items
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:
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Order number
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Clear photos or video of the product
We will review your request and offer a replacement or refund if approved.
4. Refunds
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–7 business days.
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The refund will be issued to your original payment method.
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Shipping charges (if any) are non-refundable.
If you have not received your refund after 7 business days, please contact your bank or payment provider.
5. Order Cancellation
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Orders can be cancelled within 12 hours of placing the order.
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Once the order is processed or shipped, cancellation is not possible.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item was damaged or incorrect.
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We are not responsible for lost return shipments.
7. Contact Us
If you have any questions regarding returns or refunds, please contact:
📧 Email: brandstorm035@gmail.com